Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! That is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it works out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for another six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, Element Vape but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address over the next half a year.
Besides an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that we are providing free expedited shipping for some orders.
One of the other areas we have seen a rise in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that we have a returns policy set up. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that we are currently experiencing an increased amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to supply in-kind services such as a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to share, but it is the reality of owning a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers may have. Besides hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.